In a previous article (7 Keys to Getting the Website You Need), we discussed the value of planning your website before you begin development. So you've done your planning and chosen your Web Designer. You're all set, right? Well, maybe not. In this article we'll cover some approaches you can adopt that will help ensure a smooth development and successful implementation. Use Milestones To Track Progress For any sizable development, you should ask your Web Designer to provide a set of milestones. For many designers, providing milestones is standard practice. Use the milestones to track how the development is ... [»]
In a previous article (Hosted vs. Custom eCommerce: Your First Big Decision), I discussed factors to take into account when deciding whether to have your own eCommerce host or to use a hosted service. To recap, if you choose a hosted service then your online store runs on their host. One big advantage is that they take care of the hardware and software. One potential disadvantage is that you're limited to the features they provide. This article provides some additional factors ... [»]
You've decided that you need a website or website make-over (if you're in doubt, see Do You Really Need a Website?). You've also decided that you need a web designer to help you (if you're unsure, see Do You Really Need a Web Designer?). Maybe it's not clear to you how to go about picking a good web designer. It's really not all that much different than picking any other contractor. You might not know a lot about the Web, but you know enough to make a good decision. Let's go through some factors you should consider in making your pick. Where Do You Find Them? But before we get to the selection considerations, how do you get ... [»]
In the post "What's Your Mobile Strategy", we went through a high-level overview of why having your website well-adapted for mobile is important. This message was reinforced by a recent post by Harold Dediu, an analyst who follows the mobile market and keeps track of mobile trends. In "When will smartphones become phones?", Harold reports that about 30% of US cellphone users (above age of 13) use smartphones, up from 21% at the same time last year. If this trend continues (and there's no sign that it won't), we will soon find that the majority of our customers are using smartphones. This adds an exclamation point to our earlier point that you really need to have a sensible strategy for supporting mobile users. What's your strategy?
It seems that, everywhere you look, you see people on cellphones, iPhones, iPads, Android phones and tablets, Blackberries and so forth. Does it make you wonder: "Should my business be doing something in mobile"? Good question. The short answer is: "Yes". But behind that simple answer is a host of complexities. It will take a series of articles to explore the subject in depth. Let's start by seeing if we can answer the question: "How important is mobile for my business?". Is It My Imagination, Or Is Mobile Popping Up Everywhere? It's not your imagination. People have been using cellphones for a very long time, but the market has shifted dramatically. The introduction of large-screen smartphones like the iPhone and the many Android models have fundamentally changed how people ... [»]
In our series on eCommerce Demystified, we went through your eCommerce options in detail. If you read that series, you might be wondering "Where do I start?". I'm glad you asked. The first major decision you'll need to make is whether you're going to have a hosted store or a custom store. Hosted? Custom? What Does That Mean? A ... [»]
The most effective approach to developing a great online store is to start with a feature-rich, extensible software platform and then add any enhancements you ... [»]
Your website is beautiful. Your products/services are great. Your site has lots of useful information. And yet, no one is reading it. Visitors come to your site and leave almost immediately. What could the problem be? Probably your content. Maybe you're boring. Maybe you talk too much about yourself. Maybe you aren't very convincing. Maybe your pages are too intimidating. The good news is ... [»]
You've decided that you need a new website. Great. Would you like to do what you can to see that it meets your needs? Gets delivered on schedule and on budget? Doesn't waste a lot of your time? Building a website is like most projects—up-front planning can pay huge dividends. But you probably don't buy new websites very often, so you might not know how to approach it. A good web designer will spend the time to understand your needs ... [»]
You know you need a website (if not, see "Do You Really Need a Website?"). But if you think of your website as just the digital "sign" for your place of business, then you're not using it to full advantage. Of course people expect your website to tell them who you are, what you do, where you're located and how to contact you. But when someone visits your website, why not take that opportunity to present your key marketing messages? Your website can be a powerful means of generating sales. Can you afford not to take advantage of this? Your Website Is Your Storefront The Web has fundamentally changed the way people shop. ... [»]
In 2010, roughly 6% of all U.S. retail purchases were made online. That may not sound like much, but it amounted to some $175 billion in revenue. And the percentage of purchases made online is increasing every year. On the other hand, many eCommerce sites aren't as successful as they could be. How many online stores did those purchasers visit before they decided to buy? And the sad fact is that more shoppers abandon their carts than complete the purchase. I'm sure that you'd ... [»]
You know you need a website (or redesign), but you're wary about dealing with web designers. After all, web design can be expensive. Although professional web design is the best choice for most businesses, there are alternatives. Let's review the major options to see whether any of them are right for you. Website Options There are actually a ... [»]
Depending on which study you read, 40-60% of small businesses in the U.S. have no website. Are these businesses missing the boat, or are they making a sensible decision about where to spend their marketing dollar? Does every business really need a ... [»]
We have just finished a comprehensive 10-part series designed to explain eCommerce in terms that a smart business person can understand. When publishing a series like this over the course of 10 weeks, each article needs to have some recap material to help the reader tie the discussion to previous weeks' content. Now that all of the articles in the series have been published, this type of material is redundant. To make this series more accessible, I have edited the individual ... [»]
We've covered a lot of territory. Now it's time to summarize and make some recommendations about how various businesses ought to proceed. Over the course of the 9 previous parts of the series, we described the major steps in a typical eCommerce process, identified the 4 major scenarios for how to divide the eCommerce functionality between the merchant's website and outside providers, and examined a number of different factors that you should consider when evaluating which scenario to deploy. We ... [»]
You've decided which of the four eCommerce scenarios you want to use. You've chosen an eCommerce vendor, and picked someone to design your store. So, you're all set, right? Not so fast! Having an online store is only the beginning. You still have a lot of work to do if you want a successful eCommerce business. In this installment of our series, we'll look at some other factors you need to consider. 1. Will they find you? How will potential customers find ... [»]
You've decided that you want an online store, but you'd like someone else to handle all of the details and host that store for you. There are many Hosted Store providers who offer such services. In this part of our series, we'll look at what you can expect. Overview In this installment, we'll cover the Hosted Store scenario (last on the right in our diagram). The distinguishing characteristic of this scenario is that, except for a link to your off-site store, ... [»]
You've decided that you don't really need an online store on your website, but you'd like to have full control over how your products are presented. Then maybe a hosted cart solution is what you need. In this part of our series, we'll look at what that takes. Overview The distinguishing characteristic of the Hosted Cart scenario is that your website is handling only the product catalog portion of the sales process. A Hosted Services Provider provides the shopping cart and ... [»]
You've decided that you want an online store on your own website, but you don't want to deal with a full PCI-DSS validation. Then perhaps an online store plus a hosted payment solution is what you need. In this part of our series, we'll look at what that takes. Overview The distinguishing characteristic of the Hosted Payment scenario is that your website is doing all of the processing except for collecting payment card information. This approach offers feature flexibility similar to the ... [»]